Last Updated: August 3rd, 2018
Personal information is any information recorded in any form that identifies or can identify an individual and includes any information provided to us by you or your Users in using our Site and Services. Personal information includes, but is not limited to, the following:
Personal information does not include information that is aggregated or anonymized in such a manner that it cannot be connected to you or any User. This may include grades and participation rates aggregated among many Users. Such information by itself or together cannot be tracked to a specific individual’s personally identifiable information.
Cerbo collects Personal Information for the following purposes:
We respect your privacy and, unless otherwise required by law, we will not collect, use or disclose your Personal Information without your prior consent. Your consent may be expressed or implied. You may expressly give your consent in writing, verbally or through any electronic means. In certain circumstances, your consent may be implied by your actions. For example, providing us Personal Information to register for our Services is implied consent to use such information to provide you the associated services.
Where appropriate, Cerbo will generally seek consent for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Cerbo wants to use information for a purpose other than those identified above). In obtaining consent, Cerbo will use reasonable efforts to ensure that a customer is advised of the identified purposes for which Personal Information collected will be used or disclosed.
The form of consent sought by Cerbo may vary, depending upon the circumstances and type of information disclosed. In determining the appropriate form of consent, Cerbo shall take into account the sensitivity of the Personal Information and the reasonable expectations of our customers and Users. Cerbo will seek express consent when the information is likely to be considered sensitive. Implied consent will generally be appropriate where the information is less sensitive.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, however, withdrawing consent may result in our inability to provide you with certain Services. In order to withdraw consent, you must provide notice to Cerbo in writing.
Unless required by law, or in connection with a business transaction, Cerbo shall not use or disclose or transfer Personal Information for any purpose other than those described above without first identifying and documenting the new purpose and obtaining your consent, where such consent may not reasonably be implied.
In the event your Personal Information is disclosed to a third party pursuant to a business transaction (including a potential sale or financing), Cerbo will ensure that it has entered into an agreement under which the collection, use and disclosure of the information is related to those purposes that relate to the transaction.
Subject to the foregoing, only Cerbo’s and our Affiliates’ employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information about our Users. All such employees will be required as a condition of employment to contractually respect the confidentiality of your Personal Information.
Cerbo will retain Personal Information for only as long as required to fulfill the identified purposes or as required by law. Personal Information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous according to the guidelines and procedures established by Cerbo.
In order to improve the Site, we may use small files commonly known as “cookies”. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (your “device”) from the Site and is stored on your device’s browser or hard drive. Cookies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may generate reports based on the use of these technologies an aggregated basis
You can find more information about how to do manage cookies for all the commonly used internet browsers by visiting www.allaboutcookies.org. This website will also explain how you can delete cookies which are already stored on your device.
Cookies from third parties
We may use additional third party and such parties will have their own privacy policies describing how they use information that they collect.
Upon request, Cerbo will provide information to a User regarding the existence, use and disclosure of his or her Personal Information. Cerbo will respond to an application for individual access to Personal Information within a reasonable time and at minimal or no cost to the individual. A User may challenge the accuracy and completeness of the information and have it amended as appropriate.
NOTE: In certain circumstances, Cerbo may not be able to provide access to all the Personal Information it holds about a User. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. Cerbo will provide the reasons for denying access upon request.
We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and in a controlled environment with limited access. We educate our employees with respect to their obligations to protect your personal information.
Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.
Cerbo will maintain procedures for addressing and responding to all inquiries or complaints from Users about Cerbo's handling of Personal Information. Cerbo shall investigate all complaints. All inquiries or complaints involving Cerbo's handling of Personal Information or compliance with this policy or with PIPEDA shall be directed to Cerbo's Privacy Officer.
The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt. The Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. If Cerbo finds a complaint to be justified, it will take appropriate measures, including, if necessary, amending its policies and procedures.
For more information, please contact our Privacy Office as follows:
C/O Farris Vaughan Wills & Murphy Llp
1800-1631 Dickson Avenue (Landmark 6)
Kelowna Bc V1y 0b5
Our Site and the Services offered on our Site are not directed to children under the age of 13 years. We will not knowingly collect Personal Information about a child under the age of 13.